Data protection and security

We, the Help (hereinafter referred to as “we” or “Help”), are pleased about your visit to our website, which can be accessed under the domain, and about your interest in our company and our projects. Your privacy is an important concern for us. We take the protection of your personal data and its confidential treatment very seriously. Your personal data will be processed exclusively in accordance with the legal provisions of the data protection law of the European Union, in particular the Basic Data Protection Regulation (hereinafter “DSGVO”) and the Serbian law, Član 30. Zakon o zaštiti podataka o ličnosti (Sl. glasnik RS br 87/2018). With this data protection declaration we inform you about the processing of your personal data and about your data protection rights when using our website.

Contact us

Responsible for data processing in accordance with the data protection laws is:

Adresa: Obrenovićeva 36/2, 18000 Niš
Tel/faks: +381 18 25 28 22
Mob.: +381 60 168 73 73

If you have any questions or suggestions regarding data protection, please feel free to contact us.

Subject of data protection

The subject of data protection is personal data. This is all information relating to an identified or identifiable natural person (so-called data subject). This includes, for example, information such as name, postal address, e-mail address or telephone number, but also information that necessarily arises during the use of our website, such as information on the start, end and extent of use.

Type, scope, purposes and legal basis of data processing

Provision of our website

In the following you will find an overview of the type, scope, purposes and legal basis of data processing on our website.

When your terminal device accesses our website, we process the following data anonymously:

  • Date and time of access
  • Duration of the visit
  • Type of terminal device
  • Operating system used
  • the functions you use
  • Amount of data sent
  • Type of event
  • Domain Name
  • Origin of the visitor


We use cookies on our website to make your visit to our website more attractive and to enable the use of certain functions. Cookies are small text files that are generated by a web server and stored on your computer during your online visit by the web browser you use. Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your browser session has ended. We also use long-term cookies, which are primarily used to provide you as a visitor to our website with recurring settings on a permanent basis. Cookies also enable us to analyze the usage behavior of visitors, but only within the validity period of the cookie. This enables us to adapt our website to your individual needs and wishes. For further information about cookies, please visit:

You can also object to the data collection and storage at any time with effect for the future.

You can prevent the storage of cookies on your computer, e.g. by changing your browser settings accordingly, so that cookies are not accepted or you are notified before a cookie is set. However, this may limit the functionality of our website or our services. In the information on third-party cookies, there is a link in the case of a pseudonymous profile formation, through which you can declare your objection. In this context, the provider will set an opt-out cookie on your computer which will prevent further data from being collected. As long as you wish to maintain your objection, you should not delete the opt-out cookie. If this cookie is subsequently deleted by you, you must deactivate it again. Alternatively, you can object to the collection and storage of data by many other services at any time with effect for the future by clicking on the link or at (only available in English). It is also possible to use our website without cookies. However, most browsers are preset to accept cookies automatically. If you do not wish our cookies to be stored on your computer, please proceed as described above. cookies are used in several places on our website. All cookies are listed below with details of their purpose and validity.

The first time you visit our website, you may receive a pop-up message at the bottom of the screen with information about the use of cookies. If you click on the Accept button, we will save a cookie so that we know that you have taken note of our message and that it will not be displayed again on your next visit.

For the function of the website Cookies:

  • Language selection
  • Google analytics

Contact form and e-mail contact

Contact form

You have the possibility to contact us using our contact form. If you use our contact form, we ask you for your name and e-mail address. You can also enter your individual message to us in the message field. We process this data on the basis of your declaration of consent, which you give us before sending the contact form to us. The legal basis for the processing of the data is, with your consent, Art. 6 para. 1 lit. a) DSGVO. It is your free decision whether you provide us with this data. Without this information, however, we will not be able to fulfil your contact request in this way. The purpose of processing your data is solely to process your contact request.  You have the possibility to revoke your consent to the processing of personal data at any time with effect for the future. In such a case, the requested contact cannot be carried out or continued.

E-mail contact

As an alternative to using our contact form, it is possible to contact us via e-mail addresses provided on our website. In this case, the data transmitted by you will be stored together with your e-mail address. In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

The legal basis for the processing of the data transmitted in the course of sending an e-mail is Art. 6 para. 1 letter f) DSGVO.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. For personal data sent by e-mail, this is the case when the respective conversation with you has ended. The conversation is finished when it can be concluded from the circumstances that the matter in question has been finally clarified.

You can object to the storage of your personal data at any time. In such a case, however, the conversation cannot be continued.

Recipients of personal data

Internal recipients: Within our company, only those persons who need access for the above mentioned purposes have access.

External recipients: We will only pass on your personal data to external recipients outside of Help if this is necessary to process or handle your request, if another legal permission exists or if we have your consent to do so.

External recipients can be:

a) Order processors

Service providers we use to provide services, for example in the areas of technical infrastructure and maintenance for our offerings or the provision of content. These contract processors are carefully selected and regularly reviewed by us to ensure that your privacy is protected. The service providers may only use the data for the purposes we have specified.

b) Public authorities

Authorities and state institutions, such as public prosecutors’ offices, courts or tax authorities, to which we must transfer personal data for legally binding reasons

Storage duration

Please refer to the respective chapter on data processing for the storage period of personal data. In addition, the following generally applies: we only store your personal data for as long as it is necessary for the fulfilment of the purposes or – in the case of consent – as long as you have not revoked your consent.  In the event of an objection, we will delete your personal data, unless further processing is permitted under the relevant legal provisions. We also delete your personal data if we are obliged to do so for legal reasons.

Rights of data subjects

As a person affected by the data processing, you have numerous rights as listed below:

Right to information: You have the right to receive information about the data we have stored about you.

Right of correction and deletion: You can demand that we correct incorrect data and – if the legal requirements are met – delete your data.

Restriction of processing: You can demand that we restrict the processing of your data, provided the legal requirements are met.

Data transferability: If you have provided us with data on the basis of a contract or consent, you can demand, if the legal requirements are met, that you receive the data you have provided in a structured, common and machine-readable format or that we transfer it to another responsible party.

Revocation of consent: If you have given us consent to process your data, you can revoke this consent at any time with effect for the future. The legality of the processing of your data until revocation remains unaffected.

Right of complaint to the supervisory authority: You can also submit a complaint to the supervisory authority if you believe that the processing of your data violates applicable law. You can contact the data protection authority responsible for your place of residence or your country or the data protection authority responsible for us.

Your contact with us: Furthermore, you can contact us free of charge if you have any questions regarding the processing of your personal data, your rights as a data subject and any consent you may have given. To exercise all of your aforementioned rights, please contact or by post at the address given above under “Contact”. Please make sure that we can clearly identify you.

Right of objection according to Art. 21 DSGV0

In addition to the general rights of data subjects listed under “Data subject rights” in this data protection declaration, you have a right of objection in accordance with Art. 21 DSGVO.

Right of objection on a case-by-case basis: You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you, which is carried out on the basis of Art. 6 para. 1 letter e) DSGVO (data processing in the public interest), and Art. 6 para. 1 letter f) DSGVO (data processing based on a weighing of interests). This also applies to profiling based on this provision within the meaning of Art. 4 No. 4 DSGVO. If you lodge an objection, we will no longer process your personal data unless we can prove compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Right to object to the processing of data for the purpose of direct marketing: In individual cases, we process your data for the purpose of direct marketing. You have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising.  This also applies to profiling, insofar as it is related to such direct marketing. If you object to processing for the purposes of direct marketing, your personal data will no longer be processed for those purposes.

The objection can be made without any form requirements. Please send it to us:

Adresa: Obrenovićeva 36/2, 18000 Niš
Tel/faks: +381 18 25 28 22
Mob.: +381 60 168 73 73

Tenders/Public Calls/E-application

If you use Tenders/Public Calls/E-application information collected is saved on our hosting provider and emails. Information is not passed to the third parties and they are used to process you application/reviews and contact. We would use this data to contact you in future if you want us to contact you as per usage of E-application, Tenders and Public calls are time limited and based on one time application.

Information collected in E-application are saved on browser local storage using IndexedDB, it is storage located on you device, you can delete this data by deleting our website history or by clearing cache of browser. Access to this data is restricted by domain using browser security and its going to expire once the e-application is expired, usually 15-20 days.


The latest version of this privacy policy applies. Last update: 21 Jun 2021.